Complaints of ********** deduction by Telkom

I have had enough of the unprofessional service from Telkom in Mall of Africa. Algernon Matthews (LG) who is the Branch Manager: Telkom Mall of Africa: seems not to be helpful, he doesn’t respond to call on his cellphone number that he gave me, neither does he respond to whatsap or msgs. He also takes forever to respond to emails. I have been getting debit order for an application that was incomplete and no one at Telkom seems to have an explanation of how my incomplete application was processed. On 6 September I got an email from Emelia Monyai (EK) who is the Designation :Floor Manager: Telkom Mall of Africa confirming that the issue was resolved and my name was cleared. To my surprise this morning I see a debit order from Telkom.

This is not unacceptable.

Can I please have contact details for Telkom Ombudsman to assist me since Telkom staff are failing to resolve this matter.