COMPLAINTS LOGGED WERE CLOSED WITHOUT ENGAGING WITH CUSTOMER ON FAULT

I am highly disappointed in the service received from Telkom. I am aware of the current lockdown regulations, and despite that, Telkom have once again failed to assist with a straight forward request. One cannot log a proper fault with unsufficient options on the dropdown box and the phones are constantly set on answering service.

My parents are pensioners in their 80's and have recently opted for the packaged offered by Telkom. They received the phone but have got endless issues with the device. I have actually logged the faults twice with Telkom (again using an insufficient option on the dropdown list) and each time we received an SMS, just to receive another sms a day or two later stating that the call had been repaired.

How is this possible if no one bothered to phone to establish what the issues were. So I am in desperate need to have this sorted out as they need the landline to make and receive calls.

The calls from a cellphone to the instrument goes through after the call from the cellphone was actually ended. How can this be possible? Calls from a landline is also coming through long after the call was ended. So it is evident that the instrument is at fault. Please can I request to be contacted asap in this regard. Thank you