Complaints

I app**** for a contract at the Westgate branch on 21 August 2026, and my application was escalated to IT due to a profile issue. The matter has now exceeded the expected turnaround time, and I kindly request urgent intervention from an IT supervisor to resolve or force-clear the profile block.

I would also like to commend Thabang Letsoko for his professionalism, patience, and consistent support throughout this process. My concerns relate solely to the internal resolution process, which has been lengthy, frustrating, and unclear.

In addition, I have noticed repeated credit enquiries through Experian since 21 August 2026, including one on 1 September 2026. I would appreciate clarification regarding the purpose of these ongoing checks and whether they are necessary, given the potential impact on my credit profile.

I kindly request urgent feedback and resolution of this matter. Thank you