COMPLAINTS

For the last 2 weeks I have been to 3 different stores in Durban making enquiries regarding my 2 cellphone contracts and the 3 insurance bands that I have been paying for. I had taken out contracts I took out a contracts with Telkom and requested for insurance to be added to my packages. Every month the debits for the contracts and insurance have been going off my account. Two weeks ago, one of cellphones dropped and broke. Confidently knowing that I am paying for insurance, I then went to a Telkom store to book the phone in. On arrival at the Overport branch in Durban I was asked which branch I got the phone from. I informed the agent from Musgrave. She then tells me that Telkom has sold off all their stores to Franchises and I must go to the store I got the phone from as she will not be able to help me. (1ST IRRITATION) On the Sunday after Church, I then go to the Musgrave Branch in Durban. The agent then tells me after checking in the system there is no insurance. I asked her how it is possible as I have been paying for insurance and I receive the statements every month showing that insurance is been deducted. She then tells me to bring those statements. Surely, she could have retrieved the statements from the system. (2nd irritation). I thanked her and left the store highly frustrated and angry as hell. The next weekend I then went to Windermere branch in Durban as it is closer to my home and thinking that I would receive better service. Only to find out that all three of the insurances I have been paying for were cancelled by Telkom Call Centre and that my 2 cell phone contacts have been changed to business accounts. (3RD IRRITATION) WHAT THE HELL????? I was also informed that Telkom is no longer using ADMIN plus as their insurance service provider and that they will be using Old Mutual. I was astounded by this and mad as hell. I was never contacted by any Telkom Call Centre agent/s to make enquiries about my contracts or to let me know that Telkom will be changing insurance companies. (Adding to my frustration and irritation) I was then advised to go to the Pavillion branch as only they will be able to help. I demand for my original contracts with insurance and the additional 2 insurances I have been paying for be re-instated with immediate effect. I also need answers ASAP as to how am I going to get my phone repaired.