Complaints against Telkom

I was offered a product from Telkom in Feb 2023. i did not receive the product from telkom nor did i sign any documnet. Telkom has been deducting money out of my account. i tried to reverse the money in the last three months but now telkom is threatening to take legal action against me. i sent many emails to telkom to date i did not receive any positive feedback from telkom. . i called on several occasions since March trying to resolve the problem . i spend my money phoning telkom . they were not helpful but kept on asking me to call the call centre, customer care, cancellations , debt collections, sales , billing department. i have spoken to many of the staff members who heard my story and asked me to call someone else. to name a few people that i have spoken to , Telosha broadbandsolution, StocST, Amogelang Kutumela, Amanda Nobuzana from retentions, Sithole Lwazi .i also sent emails to Thato Desmond on the 19 June who i assumed will assist sort the problem but he simply forwarded the problem to someone else. just to make me feel happy. Today 21 June i received a call from Karabo from debts. i am still waiting feedback. i am very disappointed with telkom serrvices. thank you the StocST section does nothing to answer your questions but keep telling you problem will be resolved. there is no one that is helpful. i am a good citizen of the county who uphold the rules and regulations . telkom has no respect for people. they insist charging me for a device that i did not receive or sign for since March and they they failed to investigate where the device is. I assume someone is sitting with the device, its their duty to investigate not my work.