1 reviews | Active since Feb 2015
Complaints against poor service - ***: Mrs T Mtshali (***)
<p>The service for the above mentioned line was terminated and a payment was duly made on the 31 March 2017. During subsequent with you Call Center Agents ( who I may also say leaves much to be desired in terms of their customer service s****s and are very rude), I was assured that it takes 10 days (not working days) for the line to be opened. It is now the 21 April and have made several calls, the first one on 16 April followed by another which I was advised was an escalation of my query on the 17 April the line is not working.</p> <p> </p> <p>I had also made several queries. The first one being why does Telkom deduct or charge an amount of R200 for a returned debit (Standard Bank charges R115.00). The second one is that I want to cancel the debit order and make EFT payments as I have closed my account and uses the family Trust Account and I was informed that I cannot do that. I do not remember the agreement binding me to a debit order.</p> <p> </p> <p>Lastly send me the contact nations Consumer Commission of any government body that deals with such complaints as I need to escalate this matter to them.</p> <p> Thandiwe Mtshali (subscriber)</p> <p> ********** 807</p> <p> </p> <p> </p>
This line is still not yet working despite all the escalations. Please send me the contact nations Consumer Commission of any government body that deals with such complaints as I need to escalate this matter to them.
No wonder Telkom is losing customers, it the treatment that they receive. I will also not be extending my contract when it expires because of this service.
Mrs T Mtshali
This line is still not yet working despite all the escalations. Please send me the contact nations Consumer Commission of any government body that deals with such complaints as I need to escalate this matter to them.
No wonder Telkom is losing customers, it the treatment that they receive. I will also not be extending my contract when it expires because of this service.
Mrs T Mtshali
This matter has not be resolved despite an assurance by Telkom that it has been escalated. The service has been restored and other issues remain unresolved:
I had also made several queries. The first one being why does Telkom deduct or charge an amount of R200 for a returned debit (Standard Bank charges R115.00). The second one is that I want to cancel the debit order and make EFT payments as I have closed my account and uses the family Trust Account and I was informed that I cannot do that. I do not remember the agreement binding me to a debit order.
I want to terminate the debit order and make a manual EFT to Telkom each month and have been advised that I cannot do so. Kindly advise if this is also part of the agreement.
I have also requested details of a government body where to escalate my concern.
This matter has not be resolved despite an assurance by Telkom that it has been escalated. The service has been restored and other issues remain unresolved:
I had also made several queries. The first one being why does Telkom deduct or charge an amount of R200 for a returned debit (Standard Bank charges R115.00). The second one is that I want to cancel the debit order and make EFT payments as I have closed my account and uses the family Trust Account and I was informed that I cannot do that. I do not remember the agreement binding me to a debit order.
I want to terminate the debit order and make a manual EFT to Telkom each month and have been advised that I cannot do so. Kindly advise if this is also part of the agreement.
I have also requested details of a government body where to escalate my concern.
Can I make an advance payment for the remaining months of this contract as I want nothing to do with Telkom?
Can I make an advance payment for the remaining months of this contract as I want nothing to do with Telkom?
Telkom has not bothered to respond and they seem not to be bothered by my complaints. I have even requested to pay for the remaning term of the contract so that I do not have any relationship with them, this request has also remain unresponded to. I tread the day I took this contract as it has brought unnecessary tension and stress in my life, Furthermore:
Whilst the line was on suspension (31 March 2017) and it took Telkom more than the 14 days to reinstate, I have been advised that the data was that I am allocated each month which I did not receive was because the line was suspended. When I ask that the line was supposed to have been reinstated 14 days from 31 March as payment was made on the 31 March. Instead of getting a customer service response, the Agent advised that he will fix me and I cannot access the internet now. I have made several call to no avail. I am sure I will be told that the data has expired whilst I could not use the data for more than 10 days.
For those that are thinking of taking a contract with Telkom, they must think carefuly in light of huge complaints that remain unresponded and unresolved by Tekom. Telkom's customer service experience is is pathetic
Telkom has not bothered to respond and they seem not to be bothered by my complaints. I have even requested to pay for the remaning term of the contract so that I do not have any relationship with them, this request has also remain unresponded to. I tread the day I took this contract as it has brought unnecessary tension and stress in my life, Furthermore:
Whilst the line was on suspension (31 March 2017) and it took Telkom more than the 14 days to reinstate, I have been advised that the data was that I am allocated each month which I did not receive was because the line was suspended. When I ask that the line was supposed to have been reinstated 14 days from 31 March as payment was made on the 31 March. Instead of getting a customer service response, the Agent advised that he will fix me and I cannot access the internet now. I have made several call to no avail. I am sure I will be told that the data has expired whilst I could not use the data for more than 10 days.
For those that are thinking of taking a contract with Telkom, they must think carefuly in light of huge complaints that remain unresponded and unresolved by Tekom. Telkom's customer service experience is is pathetic