Complaints

On the 4th September 2023 I called Customer for a new WiFi contract as the one we have has be stopped due to phasing out the cables so I was advertised to take new contract,everything was concluded over the phone and I was informed it will be delivered within 7working days.Today I called to ask when is the delivery since 7 days has passed ,I was told it was declined .I'm asking myself how so since on the call I was told It was approved and I gave my banking details.Can you further check as it's a real inconvenience Ref ***