Complaints

I have being struggling to sort out the following issue with Telkom for almost a month and a halt and it is still not resolved. The debit order amount and the date of it is still wrong:

Good day, I have ordered an ADSL line from Telkom, initially I have order the ADSL premium line, but contact Telkom 4 days before the installation to change it from ADSL premium to ADSL lite. I have confirmed this with one of your consultants and was told that the request was send to the back office to make the necessary changes. This did not happen and an amount of R389 was deducted for my account and not R199. MY compliant is as follows: I have order ADSL Lite (R199) and not ADSL premium, please fix this asap. My debit order must go off on the 15th of each mount and not the 31st. Please respond to my email asap. My contact number is ***. Regards, Contact details: • Name: Reginald Coetzee • Number: *** • email: ***