COMPLAINT!!!!BILLING!!!!DISAPPOINTING CUSTOMER SERVICE

Hi there. I would like to lay a complaint regarding an issue i have been experiencing with my billing. I have been debited 2 times in the lhe last 30 days on the wrong debit dates and the wrong amounts. This had led my account being handed over to collections(Which was not a fault of my own). I had stipulated clearly that my debit date should be on the 20th of each month. Not only did you not debit on the 20th of December, you proceeded to debit on the wrong date and amount of R2781,56, thus not receiving funds and putting me in bad standing on your records. Additionally, on the 15th opf January, my account was again debited for a total of R5201,15 which ofcourse bounced in which my services were suspended. I contacted your collections department and was informed that should the outstanding amount not be collected via debit order by the 20th of January, i should make a manual payment to Telkom. A total of R5202 was paid by me to Telkom on the 19th of January and the funds reflected to Telkom on the 24th as per their confirmation.

What i want to know is why there was another debit order of R5201,15 on the 26th??? I have spoken to Sne and Faith who were of no assistance to me. This is utterly ridiculous. Faith informed me that Telkom does not have a complaints department and refused to assist me any further with logging my issue.

I need this to be resolved asap and better training be provided to agents like Faith. Not receiving assistance is frustrating and her attitude of not caring is truly disheartening. The specific call ref is ***6 at 1507.