COMPLAINT. WORST SERVICE. 15 DAYS OF WAITING AND STILL NOTHING.

Phoned on 03/06/2019 for the relocation of my landline and wifi as i have moved to a new residence. After about a week i haven't received any feedback yet so I phoned again, then they told me my order wasn't given correctly to the technician they are going to log the fault it will take 24-48hrs. So i let the 2 days past and phoned again on 14/06/2019 they then said the exact same so right i let the weekend past and phoned today 18/06/2019 and wow to my surprise i was told the exact same again, so i have been sitting 15 days now and waiting for the relocation of my landline and internet. I have been given reference numbers for each call and when i phoned today i was ask for it and then was told no they don't pick it up on the system, so i was given another reference, and like i've already said. It has been 15 days now and still i haven't received anything. No sms or phone call. If anyone know of something that will help please do tell as it is a struggle sitting without internet and my work is falling behind.