JM
John M
1 reviews | Active since Feb 2015
03 Mar 2015, 09:05
COMPLAINT WITH THE CONSUMER BOARD TO BE LODGED !!!
We have sent you an e-mail on 2015/02/06 as well as 6 (SIX) requests for URGENT feedback AND a follow-up on Hello Peter - Today is 2015/03/03 and we have STILL NOT received any kind of communication from you or anyone at Telkom regarding the ADSL OVERcharged during 28 Aug 14 - 17 Sep 14.<br> <br> You are VERY quick in DEMANDING payment for DOUBLE charges but don't even bother to reply to communication from the public ---- PATHETIC service !!!<br> <br> On Fri 20 Feb 15 at 17:30:12| you have rep**** to my wife's complaint as follows : <br> <br> \Hello SalomeMagerstein
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Telkom's replyOfficial
03 Mar 2015, 10:42Hello JohnMagerstein,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Fixed Line Department and feedback will follow.
Your social media reference number is SM90910.
We apologize for any inconvenience caused.
Regards,
WilliamLetwaba
Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Fixed Line Department and feedback will follow.
Your social media reference number is SM90910.
We apologize for any inconvenience caused.
Regards,
WilliamLetwaba
Social Media Team
Telkom's reply03 Mar 2015, 10:42
Official
Hello JohnMagerstein,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Fixed Line Department and feedback will follow.
Your social media reference number is SM90910.
We apologize for any inconvenience caused.
Regards,
WilliamLetwaba
Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Fixed Line Department and feedback will follow.
Your social media reference number is SM90910.
We apologize for any inconvenience caused.
Regards,
WilliamLetwaba
Social Media Team