Complaint turned into Compliment

My son app**** for a cell phone contract on 24 May 2015. Rodgers helped him and said he can collect the phone on 28 or 29 May. We went into the store on 29 May and Rodgers were not working. The other people didn't know about the phone and said they received no stock. On 1 June I phoned Rodgers and he offered to speak to his manager and call me back. Within 20 minutes he managed to get a phone from another store and we collected it that evening. Thank you to Rodgers and his manager for excellent service to their customers.