Complaint Title: Ongoing Telkom Fibre Issues – No Refund and Service Blocked

I app**** for Telkom Fibre at the end of May. By the end of June, we still had no internet, yet a debit order went off for a full month of service that we never received. We had to travel back and forth from a different town to our nearest Telkom store trying to resolve the issue.

Eventually, in July, we received internet – but it only worked for two weeks. This morning, I find that my account has been blocked again. I still have not received the refund I requested for June, despite the fact that no service was delivered during that month.

This level of service is unacceptable and extremely frustrating. I need Telkom to urgently: 1. Unblock my account, 2. Refund the amount deducted for June, 3. Ensure my fibre service works consistently going forward.

Please resolve this matter as soon as possible.