COMPLAINT The worst service EVER, truly revolting behaviour!

<p>I have never in my life received such unprofessional service in my life. Thinking about it makes my stomach turn. To be quite honest the patience I have for this network is running very wary</p> <p> </p> <p>My first day was by far the worst. Being a new client I had clue what to do and what to buy so I decided to purchase !GB of data, then my nightmare began!!!! I sent 2 whatsapp messages telling one of my contacts that I’m good to go and that after being offline the previous night I am now back in action. Little did I know that my excitement was short-lived! A text message came through saying 490MB left followed immediately by another saying 93MB then 3MB then the ultimate that shocked me saying “YOUR ONCE OFF ALL NETWORKS DATA BUNDLE HAS BEEN USED UP!!!” my shock came from realising that this is only 30 minutes after I had topped up. I then rushed back to the store I purchased the data from for clarity because surely 2messages cannot be 1GB?! Anyway… I get to the store and they see the text messages and go through my settings which are fine however they do not have full view and access of what happened to the data I have purchased! I am then advised to call their call centre who will then help advise me with this problem I am faced with!</p> <p> </p> <p>My first call to them was at 13:03 and the call I agent I spoke to is Zama Cele. This young lady was soooooo rude which was unnecessary! After I had given her details of what had happened she told me there was nothing she could do to help me at that moment as it takes 3hours fir their systems to update what is happening. I then asked if they were offline and why it takes that long to view this information which she could not advise. Now my anger levels I sky rocketing and then ask her to kindly call me back once they have updated which she refused. I remember asking why she’s saying no and how else will I get assistance if she cant help and if this is how all new customers are treated or that their existing clients go through the same bad service. She then blatantly ignored me to a point that I asked to speak to her manger or reporting line instead. She said I can’t speak to her manager either as she is busy and cannot take my call. There was no attempt whatsoever to be helped by both this zama girl and her manager who she says was Nokuthula Ngozo. And now I’m asking the store to help take down this information for me of these people who I felt were completely useless and lucky for Zama my battery died while I was on the phone with her. I managed to take a breather while my battery was charging but my issue is still NOT RESSOLVED!!!</p> <p> </p> <p>My call back in the evening was theeeee worst. I got through to a call agent called Pinky who placed me on hold for over 30 minutes and guess what? I made another call while on hold with her and she eventually cut the call without getting back to me with whatever information she was looking up regarding the DATA usage I am quering!</p> <p> </p> <p>Then Ayanda Shezi save the day. Yes amongst all the bad service she was able to inform me of the process in place and sent through my information for further investigation and unfortunately for her she had to suffer for her unprofessional colleagues who just paint a bad name for the company! The likes of of Zama Cele, Pinky Hadebe Latoya Barker and Ragene who need to go back to training and be taught phone etiquette , honesty and product knowledge.</p> <p> </p> <p>The reference I was given was ********** 2 and was told it would take 72 working hours. What baffles me is I received an SMS yesterday saying my case has been resolved in the morning and when I called it wasn’t! what on earth is happening??? Ive been advised by Ayanda Shezi that my case had been escalated by email and guess what? IM STILL WAITING!!!!!! And yes I did give them the benefit of the doubt and went as far as calling and asking Ragene Branders to be called back by Ayanda as I URGENTLY need feedback and a way forward! This complaint is me being tired of waiting and just need some sort of intervention!!! I wonder if Telkom will even see this. And worse if anyone is looking to join this family, these are some of the things they’ll need to go through as their “welcoming”!!! </p> <p> </p> <p> </p>