Complaint telkom-Promenade-Mustapha Sevis

I visited telkom store in promenade mall Mitchells Plain and was approached by a man called Mustapha Sevis who was extremely rude, and condescending.

I recently purchased your 80gig March deal, online purchase which was delivered by courierit last week Friday 13 March 2020. I realised that the sim was not yet active, so I visited the promenade store for further assistance.

Upon my arrival I was unwelcomed by this boy. He was so eager to dismiss he immediately said telkom can't help since it was an online purchase. I asked for a number to call if their branch can't help obviously there must be a number I can call his response was as follows:

Check your recently received calls, you need to call back the number of the sales agent that contacted you. I would assume that telkom would have it's customer service contact Centre number and I would not be subjected to have to go through a list of received calls on my phone, looking for a number that contacted me weeks ago.

I informed him that the last number to call me was courier it, and there is no way they will be able to assist with activating the simcard. He was adamant that I needed to call courier it. How will courier it help if they are just the delivery company and no way associated with Telkom.

Secondly I do not appreciate how he spoke to me, his attitude, it was just condescending, like I'm beneath him. Forgetting that we the customers are the reason he has a job. Highly doubt he went through the customer ettiquite program before his appointment.

Everyone in the store were looking at us including his supervisor, as he was trying his utmost best to embarrass me in the store. Another customer had to intercept and let him know how rude he was towards me.

I asked for his name and surname and he said he can't spell his own name, he will collect his name badge from the back, I guess he doesn't know his own name.

He then said I must approach his supervisor who was sitting at desk marked number 1. At the time the supervisor was sitting with another customer, Mustapha was willing to let me go through to the supervisor who was sitting with another customer. The last straw was that he immediately moved and went to assist another customer whereas me and him were not done as yet. He was not willing to assist me at all.

I require your urgent assistance in addressing this guys rude behaviour, and would highly appreciate if you could contact me as soon as reasonably possible to discuss this complaint.