COMPLAINT TELKOM E BERNARDO -BAD SERVICE

On the 9th of September 2023 a rep from Telkom phone me and suggest a UPGRADE from WIFI LTE TO FIBRE. I accepted UPGRADE. Fibre was installed the next week. Rep promised the LTE billing will be cancelled. The end of the month I was billed for LTE and FIBRE. I phoned Telkom numerous times to cancel billing on LTE. I was billed for another 2 months double. On 9 December I went to Telkom Centurion Mall I cancelled the LTE line again. I now receive account for 2 months billing and cancellation fee amount to R1 777.06. According to Telkom this transaction can't be a UPGRADE as this is 2 different products. The rep sold the UPGRADE to me and confirmed there will be no Cancellation fee payable. I told Telkom to listen to the voice note of the call and cancel the amount. I am still receiving messages to pay the outstanding amount or be blacklisted.