Complaint still unresolved

My complaint of 27 July still refers (ref SM128676). I tried to send an email to your Hello Peter Telkom address but it was undelivered as your mailbox is too full and can't accept new messages at this stage. Now I have to resort to this platform again to try and get someone to assist.. <br> <br> I received a mail from Busisiwe Mbinyashe on 27 August 2015 stating that my telephone account has been credited with R1484.10 & this credit will show on my final account. I rep**** back to her on the same day asking if I can please receive a copy of the final invoice/correspondence about my final account via email as I no longer live at my SA address. I also asked whether this will be reimbursed to my bank account as I have already made a payment to the debt collecting agency? I have received no reply as yet and I can't believe that my request has been ignored. <br> <br> Please advise. It has taken too long to resolve this issue so I am extremely frustrated with this whole process.