1 reviews | Active since Mar 2015
Complaint Still not resolved.
<p>Please read this entire message and get his resolved ot ot will be taken futher.</p> <p> </p> <p>This is starting to get terrible regarding my coplaint #386CRK130816 regarding the DoS attachs on my line. An techncian was at my house yesterday and just tested the speed on the line but that is not the problem. The problem comes in regarding the DoS attachs that causes your network to drop to the exchanges now and again.</p> <p> </p> <p>I then called the call centre and the guy said that he can detect that there is a problem 4 meters/kilometers on the line and sent the query back to the technician and his manager. But a few moments later the query was closed.</p> <p> </p> <p>I called back and another agent said that he cannot detect a problem on the line and it can be the router. How can it be the router if this was tested with 3 routers and I even went and bought a new one witch does the same.</p> <p> </p> <p>Telkom then gave me a new TIN numer and password but still the same. I think what would resolve the problem if I get a new IP Address with telkom as that is the thing that gets attached with these DoS attachs.</p> <p> </p> <p>For if you do not know here is a discription of what a DoS attach is.</p> <p> </p> <p>In computing, a denial-of-service (DoS) attack is an attempt to make a machine or network resource unavailable to its intended users, such as to temporarily or indefinitely interrupt or suspend services of a host connected to the Internet. Denial of service is typically accomplished by flooding the targeted machine or resource with superfluous requests in an attempt to overload systems and prevent some or all legitimate requests from being fulfilled. ******** perpetrators of DoS and DDoS attacks often target sites or services hosted on high-profile web servers such as banks, credit card payment gateways. Motives of revenge, ********* or activism can be behind other attacks.</p>
My affected line in (011) ********** . If you want to call be I am only available to take valls after 15:40 as I work in a bank and cannot awnser my cellphone. My cell number is (073) ********** . If a technician want to come out it has to be arranged for a saturday.
My affected line in (011) ********** . If you want to call be I am only available to take valls after 15:40 as I work in a bank and cannot awnser my cellphone. My cell number is (073) ********** . If a technician want to come out it has to be arranged for a saturday.
From: HelloPeter Telkom
Sent: Monday, August 22, 2016 9:39 AM
To: ********** /> Subject: ref AI **********
Good Day Terence
Unfortunately we could not assist with your query on Hello Peter regarding DoS Attacks. I am not sure why a line fault was logged for that because our technicians only assist with line issues.
Please install a latest copy of an antivirus or take your PC to a computer store where they can configure your pc and/or router to defend against such.
We so sorry you had to go through such.
Regards
Tumelo
Telkom Social Media
Telephone: 10210
Email: **********
From: HelloPeter Telkom
Sent: Monday, August 22, 2016 9:39 AM
To: ********** /> Subject: ref AI **********
Good Day Terence
Unfortunately we could not assist with your query on Hello Peter regarding DoS Attacks. I am not sure why a line fault was logged for that because our technicians only assist with line issues.
Please install a latest copy of an antivirus or take your PC to a computer store where they can configure your pc and/or router to defend against such.
We so sorry you had to go through such.
Regards
Tumelo
Telkom Social Media
Telephone: 10210
Email: **********
