cK
christo K

1 reviews | Active since Apr 2009

10 Mar 2016, 20:12

Complaint SM176207

Telkom, Why am i not getting support with my internet problems, Please get the creditors department to call me. i cannot any longer pay for this non existent service.<br> <br> Hi Sydwell<br> <br> Is there any update on my repair of my line. I got a call in the week stating a technician was going to come to me Saturday at 9am. No one has been here<br> <br> Sent from my iPhone<br> <br> On 29 Feb 2016, at 7:40 PM, Sydwell Nxumalo (S) wrote:<br> <br> Evening;<br> <br> Please note that I did thorough investigation regarding this matter.<br> I am really sorry for having such an overdue fault pending. I probably believed that it was long fixed by now.<br> <br> On Friday 26.02.2016; a technician was allocated to fault. He still has with him according to my investigation.<br> It honestly back log issues. I will certainly do a follow up with the technician on my end.<br> <br> <br> Thank you:<br> <br> Sydwell Nxumalo<br> Team Leader-Customer service<br> E-mail: [Email Removed]<br>

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Replies (1)
Telkom
Telkom's reply10 Mar 2016, 20:44
Official
Hello kribo01,

Thank you for making contact with us again

This response serves as confirmation that your query has been received and is currently under investigation, we will provide feedback as soon as possible.

We do apologize for any inconvenience we have cause to you.

Regards
Telkom Social Media Team