1 reviews | Active since Sept 2015
Complaint Sim Card Locked
<p>Good day, Hellopeter</p> <p> </p> <p>I have a contract with Telkom and they have debited my account on Friday the 24 February 2017 with the amount of R2000.90. It is now Thursday and my phone is still locked. I have called Telkom several times to aske I have spoken to people in the collections who advised me the account is close with them and the phone should have gone on Tuesday evening, but still nothing. I have called again this morning and somehow they cannot pick up the payment but my bank account has been debited Friday the 24th how is this possible. Please Hellopeter please assist me I need my phone unlock as it is a business phone and I have lost lots of clients thus far. </p> <p> </p> <p>My details is as follows: Carlynn Victoria Blanchard, ID ********** 292088, cell number ********** 099.</p> <p> </p> <p>Regards,</p> <p>Carlynn</p>
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Good day,
Please attend to this asap, as I have been waiting all week for my phone to be unlocked after my bank account was debited with the amount of R2000.90.
Please treat this matter as urgent.
Regards,
Carlynn
Good day,
Please attend to this asap, as I have been waiting all week for my phone to be unlocked after my bank account was debited with the amount of R2000.90.
Please treat this matter as urgent.
Regards,
Carlynn
Good day,
It has been a week since I am sitting with a phone which I am unable to make calls and send sms's. How long am I supppose to wait till Telkom decides to unlock my phone after Telkom has already received their money. This is unacceptable and bad customer service. Hellopeter please advise Telkom the urgent need for my cell phone to be unlocked. It is weekend and I will be unable to contact my clients if their should be a crisis or complaint. Please this is a urgent matter and I will not rest untill this mattes is resolved today.
Regards,
Carlynn
Good day,
It has been a week since I am sitting with a phone which I am unable to make calls and send sms's. How long am I supppose to wait till Telkom decides to unlock my phone after Telkom has already received their money. This is unacceptable and bad customer service. Hellopeter please advise Telkom the urgent need for my cell phone to be unlocked. It is weekend and I will be unable to contact my clients if their should be a crisis or complaint. Please this is a urgent matter and I will not rest untill this mattes is resolved today.
Regards,
Carlynn
Good day,
I have had no communication from Telkom thus far, no one from Telkom bothered to contact me. How long is this going to continue as I need my phone unlocked today. It is going to cost me allot of inconvenience to change my sim card and alert all my contacts please I cannot afford to go through that as well so please treat this matter urgently.
Regards,
Carlynn
Good day,
I have had no communication from Telkom thus far, no one from Telkom bothered to contact me. How long is this going to continue as I need my phone unlocked today. It is going to cost me allot of inconvenience to change my sim card and alert all my contacts please I cannot afford to go through that as well so please treat this matter urgently.
Regards,
Carlynn
Dear customer,
Apologies for the delay, Please be advised that we have requested further assistance from our Collection team, your case number is ***4 and feedback will follow.
Kind regards
Telkom social media team
^IL
Best regards,
Dear customer,
Apologies for the delay, Please be advised that we have requested further assistance from our Collection team, your case number is ***4 and feedback will follow.
Kind regards
Telkom social media team
^IL
Best regards,