Complaint: Service outage from 2015-12-18 to date

The reference is complaint 91668.<br> I reported the fault on 2015-12-18 and was told i would received a reference number and be kept updated as to the progress as it was a general fault in the area. I called again on the 24th only to find that they had no record of the report and it was then registered and again updated and references were promised. On 2016-01-02 I called again and again was promised the same. I have not received any updates and am still without voice and data connectivity. <br> This referrence number refers to the last incident reported. There have been numerous in the past 6 months with the fault never been resolved.<br> Payment is being made for limited to no service.<br> IS THIS ACCEPTABLE????