Complaint Rory Smuts

Dear Recipient: I would herby like to inform you of the following matter that I have been trying to resolve since 03-01-2020 with all your channels. Your Clearwater store did my upgrade on 16-12-2019, and made a complete mess with my upgrade. Since 03-01-2020 I have been calling your Contact Centre and was given a reference number ***0. Please check all your call recording and listen to ALL my calls trying to get this matter resolve. It’s now day 14 and still not resolution on my case. Call backs have been promised and emails was sent to managers still nothing has been done. On Friday 17-01-2020 I am returning Huawei Nova T 5 and all the accessories to you Telkom Clearwater store. You have committed ***** on my account and to date you have failed to resolve my line that was suspended. By doing so you have broken contract with me as your client. I will no long call and beg to have my matter resolved. Should you try and debit my account I will reverse the debit order as you have failed as a SP to resolve the matter. I will also be taking legal action and you will be held liable for all cost incurred.