Complaint Review

My Telkom account is fully up to date and my balance shows R0.00, yet my line was suspended for allegedly exceeding a credit limit. Last month, an agent confirmed no limit had been exceeded, so this suspension makes no sense.

When I called, Nore Mabule insisted I must make a full monthly payment before they could even log the request to unsuspend — despite my balance being zero. When I asked for a manager, I was kept waiting for 30 minutes, refused a name, and then the call was cut after 40 minutes. I refuse to believe this was a network issue — it felt dismissive and unprofessional.

After paying on time every month, I should not be given conflicting information, left without service, and treated with such disregard.