: Complaint regarding unresolved account closure and credit bureau reporting

As of 28th February 2023, my account was erroneously closed at the credit bureau, which has had a significantly negative impact on my credit profile. Since the discovery of this issue in March, I have tirelessly contacted Telkom customer service representatives, seeking assistance in rectifying the situation. Regrettably, each interaction has yielded nothing more than promises of resolution, which have not materialized.

I have diligently opened multiple cases to ensure that the matter is thoroughly investigated and resolved. However, to my dismay, these cases have been prematurely closed without providing any viable solutions or explanations. Moreover, I was perplexed when one Telkom representative advised me to independently dispute the credit bureau report, claiming that only Telkom possesses the authority to rectify this matter.

It is disheartening to find myself in a predicament where the responsibility for resolving this issue is consistently passed on to me, despite it being a direct consequence of Telkom's erroneous actions. As a customer who has faithfully maintained a contractual relationship with Telkom, I firmly believe that I deserve prompt and effective assistance in addressing this matter.

Therefore, I kindly request the following actions to be taken to rectify this situation:

Conduct a thorough investigation into the closure of my account at the credit bureau and provide a detailed explanation of the cause of this error.

Immediately remove the account closure from the credit bureau's records and ensure that my credit profile reflects the accurate information.

Provide a written confirmation, within 10 business days of receiving this letter, that the account closure has been rectified and my credit profile has been appropriately amended.

I trust that as a reputable telecommunications provider, Telkom values its customers and endeavors to provide satisfactory resolutions to their concerns. I firmly believe that addressing this issue promptly and effectively will not only restore my faith in Telkom's commitment to customer satisfaction but also serve as an example of exceptional customer service.

I appreciate your immediate attention to this matter and look forward to a swift resolution. Please acknowledge receipt of this letter and provide me with a written response detailing the steps being taken to address my concerns.