Complaint Regarding Unauthorized Deductions, Blocked Services, and Blacklisting by Telkom

Dear Hello Peter Team,

I am writing to formally lodge a complaint regarding the unacceptable treatment I have received from Telkom. Despite my efforts to resolve these issues, they remain unresolved, and I am left frustrated and financially burdened.

Here are the key details of my complaint:

1. Unauthorized Deductions for Cancelled Services On 20 March 2024, I sent a formal cancellation letter to Telkom regarding the phone insurance policy. The cancellation was acknowledged by the external insurance company working with Telkom, and confirmed via email (dated 29 April 2024) that the service was cancelled, and credits were arranged. However, Telkom has continued to deduct money from my account without my consent. 2. Blocked Services Despite Payments Although I have been making payments, my SIM card and data services have been blocked. This is unacceptable, as I am being charged for services that I cannot use. 3. Unjust Blacklisting To my dismay, I have been blacklisted by Telkom despite following all proper procedures to cancel the insurance policy and attempting to resolve the ongoing deductions. This has caused further financial and reputational harm. 4. Lack of Support and Communication I have reached out to Telkom on multiple occasions via email and customer service channels to address these issues. Despite these efforts, I have not received any meaningful assistance or resolution.

This situation is not only a breach of trust but also a violation of consumer rights. The continued deductions, blocked services, and blacklisting have caused me undue stress, financial loss, and inconvenience.

I kindly request your intervention to ensure that Telkom:

• Immediately stops the unauthorized deductions from my account. • Reinstates my SIM card and data services without further delay. • Removes the unjust blacklisting from my record. • Reviews and refunds any overcharged amounts for services not rendered.

This matter requires urgent attention. I trust that you will assist in holding Telkom accountable and ensuring a fair resolution.

Thank you for your assistance.

Sincerely, Patrick Sabeka Cellphone number: ***