Complaint regarding terrible signal lodged in 03/2016 still not resolved. OVER A YEAR!!!!

<p>Case number ********** 0</p> <p> </p> <p>The above case was lodged in 03/2016 regarding terrible LTE service reception. 4 month passed with no response from Telkom. Phoned daily and the only response was, the case was send to the back office and they are attempting to resolve it.</p> <p> </p> <p>Went to the Tygervalley branch as I bought the unit there, they could also not do anything, and advised me to keep calling the helpline. Also tried to block any debit orders form being deducted to no avail.</p> <p> </p> <p>They sent two technicians to test the signal, and received sms’s stating that the problem will be resolved in 7 days, THAT WAS IN NOVEMBER 2016. The technician also stated that he could not share his findings with me.</p> <p> </p> <p>Tried to cancel the contact due to the fact that I was paying for a service that I’m not receiving. The cancellation documentation was sent on 10/10/2016 to ********** To date still no response.</p> <p> </p> <p>The last correspondence received was on Thursday 16/02/2017 stating they are still attending to my case in their networks department.</p> <p> </p> <p>This is thievery at the highest level, I’ve been paying every single month on time for a service that is not being rendered. The upload and download speed is sometimes 0. Having to reconnect and losing all the previous downloaded content, thus exhausting my cap.</p> <p> </p> <p>Is this acceptable? Taking money for a service not rendered even after I cancelled the service???????????????</p>