Complaint Regarding Poor Service and Unauthorized Debits

Dear Telkom,

I am writing to express my deep dissatisfaction with the poor service and lack of adherence to Treating Customers Fairly (TCF) principles. Your query handling process is subpar, and you fail to honor client requests, which is both disappointing and unacceptable.

When a contract ends, it should be regarded as concluded. However, Telkom continues to debit my account without authorization, which I consider outright theft. Your approach seems entirely one-sided, making it difficult for clients to leave, and this reflects poorly on your customer service standards.

To add insult to injury, you later demand a cancellation fee. For what reason, exactly? The contract has ended—there is no justification for such a charge.

This experience has left me deeply regretful of entering into an agreement with Telkom, and I am committed to ensuring others are aware of this. Your service delivery and customer relations need serious improvement.

I demand that this issue be resolved immediately, with a full explanation provided.