Complaint regarding my monthly installment that is suppose to be R185 as per the Debi check mandate they sent me upon agreement.

I am unable to open the attachment you have sent me,if you could please use the normal format that is used to send my monthly statements.

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-------- Original message -------- From: ‪‪‪Fefe Mtyatyamba‬‬‬ <***> Date: Thu, 17 Feb 2022, 14:59 To: "Viwe Ben Koza (V)" <***> Subject: Re:Installment quiry Viwe I was never in breach of my contract because I was offered the new contract because Telkom said that my contract is ending on the 30th Nov 2021 and although that happened my new contract was activated on the 1st of December 2021.

Regarding the penalty fee it can not be debited R1387. 70 on the 25th of January 2022 including the penalties as per the statement I received and then again continue to debit the R1500 claiming it's for penalties.

What device are you referring to that is costing a R1000 because it's not my first time taking a router contract with you(Telkom)?

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-------- Original message -------- From: "Viwe Ben Koza (V)" <***> Date: Thu, 17 Feb 2022, 14:34 To: ‪‪‪Fefe Mtyatyamba‬‬‬ <***> Subject: RE: Installment quiry Dear Ms Nolufefe Mtyatyamba

This email serves to acknowledge that the Escalations Department has received your query with regards to service no: ***.

Please be advised that the reason the amount is on R 1500 is because you were charged a R 1000 on a device obligation / penalty fee ( please see attached).

The reason for that is because the contract was expiring in November 2021 and the upgrade was taken on the 20 October 2021 with order no:***A , Meaning the commitment end period of the contract which was 24 Months was not reached and resulting you being billed a device penalty fee.

The amount accumulated because of the amount was not paid and rejection fee which resulted the amount to be R1500

We do apologies for any inconvenience that you may have experienced

Kind Regards

Viwe Koza Executive Customer Relations (CEO, Executive, National Customer Care and Customer Escalations Desk) [Description: Description: Description: Description: Telkom-Logo2015-Signature]

From: ‪‪‪Fefe Mtyatyamba <***> Sent: Wednesday, February 16, 2022 9:20 PM To: National Customer Care <***> Subject: Installment quiry

Hello

I have a serious problem with Telkom debit orders that go off my account,I had a contract that was expiring end November 2021 and so I took another one that was meant to be R185 (20GB).Telkom sent me a Debi check mandate of R185 which I willingly approve but to my surprise I got debited R1185 off which the person I called to enquire from couldn't explain what was it for,again this month I got a statement saying there's R1500 and some odd which will be debited end February.

Please ensure that you rectify this matter urgently before I take further actions.My case numbers are:***2(3rd Dec 2021),***5(8th Dec 2021),***6(5th Feb 2022).Hope to have all this resolved soon.

Thank you Nolufefe Mtyatyamba Id.no.***

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Sent from my Huawei phone