Complaint regarding billing issue 😡

I want express my dissatisfaction with the recent billing statement I received from Telkom. Upon reviewing the charges, I noticed several extra fees that were app**** to my account, despite having made my payment before the end of the billing cycle. I understand the fee that I need to pay if my debit order bounced back, but paying a whole R200 rejection fee?? Whereas I was advised to pay before the 30th so that I won’t be charged and I did as I was advised I paid my monthly installment now I’m basically being charged 96% of what I’m paying. I’m currently paying R259 and there’s a reason for that but to be charged R200 for a rejection fee? That’s basically another installment!