Complaint Regarding Billing Discrepancy and Unjustified Charges -Telkom Cellphone contract

Day 11 since my account is blocked for no apparent reason. I have on numerous occasion tried to call Telkom to sort the issue but lack of transparency and accountability from Telkom just frustrates me. As I am writing this letter, I'm extremely dissatisfied and frustrated with the recent billing discrepancies and unjustified charges on my account ***. To exacerbate matters, I contacted Telkom customer care on March 5 to discuss the exorbitant charges and the looming suspension of services. To my disbelief, I was instructed to ignore the issue, adding to the confusion and frustration surrounding the situation.

On February 28 2024, I made a payment of R700 towards my Telkom account, expecting that it would cover my outstanding balance and prevent any further inconveniences. To my astonishment, on the next day, Telkom debited an exorbitant amount of R1580.43 from my account without any prior notice or explanation.

This unexpected debit has caused severe financial strain, as I did not anticipate such a substantial deduction from my account. Despite the initial payment and the subsequent debit, my account is still showing an outstanding balance of R1742.68 as of March 05, 2024 and services are suspended.

I am appalled by the lack of transparency in your billing practices and the absence of communication regarding these arbitrary charges. It is absolutely unacceptable for Telkom to debit additional amounts without providing a detailed breakdown of the charges and the reasons behind them.