Complaint re Query ***A

<p>Good day On not hearing from telkom for 3 weeks I phoned thing to enquire as to when my request for uncapped Adsl would be activated. To my dismay I found that one of their employees had given an incorrect instruction and the enquiry was closed with the reason being something about incorrect order of migration. Nobody contacted me.</p> <p> </p> <p> The lady that helped me on Saturday said that I now have to pay R1300 in penalties. I must add that she was extremely helpful and I was impressed with her competence. </p> <p> </p> <p>It boggles my mind that I have to pay R1300 for a mistake made by their own employee. I have absolutely no intention of paying. Earlier this year we were also without Internet for 2 weeks after logging a fault. I would like this issue resolved within the next few days otherwise I hereby instruct you to cancel my Adsl with you. I just ask that you inform me before the time so that I can make alternative arrangements. I have a child in varsity who relies heavily on the Internet and this simply cannot carry on. I would also like the email address of your CEO if this is not resolved.Regards Karen</p>