Complaint: Portia Mogano

I don't know if it's the culture in Telkom, but Portia Mogano, in contracts or billing department, becomes irate and shouts when you happen not to remember of one the information they need to confirm for verification purposes (in this case, it was my former residential address), advising she, and the rest of Telkom staff won't assist me because of that, even after I asked to confirm other details. Why should we argue when she can simply confirm other details, and assist me without us having to argue, and shout at me to my annoyance, as if like I'm getting a free service?

In addition to this, my simple request was not fulfilled. Why is signing up a customer so easy, but servicing have to be a such pain in the airs*? This is disgusting!

You can review the call, which was made just between 12:30-12:40 on this day.