1 reviews | Active since Jul 2017
Complaint one month and still not resolved UNACCEPTABLE
<p>Hi Busi </p> <p> </p> <p>REF AI ********** ( ********** 538)</p> <p> </p> <p>Further to the below today is exactly a month and our line is still not resolved. </p> <p>No body to date has made telephonic contact. If it's not for me checking everyday and running up my cell phone account doing unnecessary calls we have no feed back what so ever.</p> <p> </p> <p>The latest I have been told today by your technical department is " they are checking if the area is safe from cable theft." Yesterday was that the matter was handed to an "irrelevant technitian "</p> <p> </p> <p>I have now heard every excuse under the sun as it was supposed to be with the cabling department since the 25 June when the technitian was out there. But it was only given to the cabling dept on the 7th. </p> <p> </p> <p>1. When is my line going to be sorted out once and for all. Can we have a date or is that too much to ask for?</p> <p> </p> <p>2. Is telkom going to pay for our calls done to 10210 by our cell phone provider.</p> <p>3. I have also sent emails to hp@ telkom.co.za and ********** <p>NO ONE COMES BACK TO US</p> <p> </p>
Good day
Please note to date no response has been received.
Kindly terminate our line with immediate effect ,email has been send to the relevant department.
Please ensure no charges are charged to the account from the date of the fault logged ,21 June for tel line and 25 June for adsl.
Kindly confirm once cancelled
Good day
Please note to date no response has been received.
Kindly terminate our line with immediate effect ,email has been send to the relevant department.
Please ensure no charges are charged to the account from the date of the fault logged ,21 June for tel line and 25 June for adsl.
Kindly confirm once cancelled
