Complaint on telkom

On the 25th June we app**** for an ADSL line to be installed. We got an sms from telkom with order number *** stating that they will send a technician on the 29th for installation. No one came and no contact was made. We then contacted Telkom to find out what happened. They then told us the technician tried to get hold of us but we had no missed calls from them. They promised that the technician will come on the 3rd of July. The 3rd passed we then contacted telkom again to find out what is the issue. The lady we spoke to told us that the reason the technician has not come yet it is because the router has not yet been sent to us. She told us that the router will be delivered on Monday the 6th July and the technician will be sent out on the 7th. The router did not was never delivered. We contacted telkom on the 7th between 11h30 and 12h30 the agent we spoke to told us that the technicians that were assigned this case have been reporting to have came to our place and did not find us. But no one contacted us to open the gate or anything.

The promised to investigate but I do not trust them.