Complaint on incorrect statement received.

Telkom sends me a statement showing I did not make payment. They confirmed they received the payment via debit order and all is well. I ask them to rectify their statement and send me a corrected statement, because as it things stand it shows I did not pay and all I have is their word for it and nothing else. I further explain to them I use these invoices for my work refunds, however, they care less to action my request and just tell me the is nothing they can do with their system they will send me their invoice next month. So I can't get my refund this month from my company for what I paid for? Why am I supposed to wait until next month. In fact why did telkom make the mistake of sending me an invoice which shows I did not pay when I did?

I need telkom to rectify this and send me an updated statement as soon as possible. The consultant I dealt with Omphilile as she said her name did not even listen to me, I had to repeat myself as to why I need the statement corrected countless times and she chose to be rude. She put me through to some lady Chanice, she said to be her manager and they both told me the same thing. After all they bluntly refused me to escalate further.