Complaint On contract

<p>Hi Team,</p> <p>I am having a contract (mobile) with Telkom (8ta), contract was expired 3 months before, I went to Hatfiled Telkom, they suggested me to send me a cancelliation copy ********** which I did it on Apr 04 (referrence number ********** 7), I did recived a mail confirmation from Telkom as well about the receive mail. After a Month still they are deducting amount for the contract, then I was called to service center with the same ref number they ask me to send email to ********** which I did but still no use after that I wne to centurion Telkom store where I filled physically a document and sales rep confirmed that mail is communicated, An agent from Telkom is called me and confirmed that numbers will be migrated to pre-paid and contract is terminated.</p> <p>But still I receive an e-mail that I have to pay an amount for this month.</p> <p> </p> <p>Can you please help me to sort this.</p> <p> </p> <p>Regards,</p> <p>Siva</p>