Complaint of poor service in management

Poor credit update on contract. My name is Faith Mkhaliphi I made an eft payment of R3500.00 to Telkom's account at Absa on the 21st of May 2019 reference ********** ********** 85030. On the 28th of May 2019 made another eft payment of R3486.00. They can only pick up the second payment and not the first payment of R3500.00, I even attached my bank statement and proof of payment from my bank. Now all my mobile phones are suspended, when I called the 10210 I spoke to several ladies Khensani Ngobeni on the 05/06/2019, Thembi Molefe, Mark Henderson (Manager was cc'd in the emails), Pearl Nzabe 06/062019, Charlene Ncube send me an SMS claiming that she's being trying to get hold of me on the number that was discontinued. I asked to speak to the Team Leader she/he refused to speak to me stating that she/he is going on lunch.

Instead of Telkom looking into the matter or sending me a case number for the dispute, they keep on sending me messages stating that payment is overdue and will result in an interruption of the service, and the service has been interrupted. Up to date no one has come back to me regarding my problem. It is inconveniencing me big time what are the accounts department for? When I called the call centre this morning she told me that they've escalated it to the back office and nothing has been done since last week Thursday. Could you please assist with this matter because they really not taking me serious I should be compensated because I paying for a service that I'm not even using.