Complaint of fault logged 3 months ago

I have logged a complaint with Telekom since last year regarding my adsl line I have upgraded to a faster line with Telekom and my Internet service provider and still have the same if not worse outcome mweb blames Telekom,Telekom blames mweb at the end of the day I am paying for a service I don't get ref no 638Crk300315 and have called numerous times and nothing gets done it's still on computer that's the answer I get I then get a call from a manager from the east rand with an attitude as if I'm to blame totally unacceptable because if I don't pay my account my line gets disconnected and then get charged interest and reconnection fees for a service I'm not getting maybe someone reading this will do something about it and the worst of it all is that it's my mom account as a pensioner and they couldn't give a damn