Complaint of bad service

To whom it may concern

I'm frustrated, disappointed and not happy at all with the service that I received yesterday at Telkom Shop 5 Adderley, 25 Adderley St Cape town City Centre, Cape town 8001.

The employee ( Sakiwo Ndabezimbi) that was offering me service was very helpful but his (manager Zaahid Jacobs) was very disrespectful towards him, ignoring his requests for asssistance and didn't even want to assist him at all with completing my application, as a result I spent approximately two hours at the store. He would therefore assist other customers that came after me in the store, as a result I was unable to proceed with my application, I wanted to upgrade my wifi contract to unlimited.

I find this utterly disguisting and very unprofessional as this is not the kind of behaviour that should be exhibited by a manager or a person with authority. It is quite concerning because as a manager it is his responsibility to put the needs of the customer before his own.

I have never experienced bad service with Telkom before. I am cancelling all of my contracts with Telkom

Kind Regards Thandi Fihla