Complaint of a long term costumer.

I have been with Telkom since high school, and with their affordable offers and amazing data offers, because of this I put up with the ****py signal in remote parts of the city or out of the way towns and the occasional cut in service not to mention the poor costumer helpline that is always busy but that is one thing.

Today I try to check my balance but it says no connection i dial *188# *123# and *180# but nothing its like I don't even have a sim card in my phone this is crazy what the hell happened!!

I can't call, or transfer airtime, and its on both my phone which both have telkom sims so what the hell is going on, of course I would call the help line but it won't go through and its bad enough that I have to go through the trouble of looking for a place to find out what going on online but all I get are deals and useless info on ads and common problems!!