Complaint Number 3, Issue still not resolved

<p>Further to my previous complaint to yourselves, My issue has still not been resolved on 25/04/2016 I have received an email from a Noleen reference 339CRK250416 stating that my line has been reported for being intermittent and my complaint has been attached, well to this day I have not heard a word from anyone, my line is at 4mbps but it is contstantly dropping, I have warned you before that i'm at my wits end with you guys and then next step is to simply lodge a complaint at the ombudsman against yourselves, I have record of every fault logged by myself aswell as my ISP on behalf of me. You've been charging me for a service you cannot provide, I've not received a single phone call from you even after I left my number, not a single follow up to see if the problem is still occuring. I'll give you one more week, and don't even dare reducing my sync speed to stop the line from dropping, you're charging me for a 4mbp and it will stay at 4mbps, if you cannot accomdate that speed in my area then you *******ly sold a customer a product / service that you are unable to provide and I expect a refund then. I've given telkom ample time to resolve this issue, months and months, I will give you one more week. Should this not be resolved i'm sure you're CEO's office will love to receive an ombudsman complaint with every single person's name on that was supposedly "Helping" me., aswell as all the faults that were closed but never resolved. </p>