complaint number 2,

With reference to complaint number 1 registered on 8 March 2016, <br> <br> 7 March 2016 I used the Telkom website to sign up for the deal of the month, 5GIG device special, completed online registration forms, was presented with \An agent will contact you to complete the signup\", that was last week Monday, 10 days ago...<br> <br> Next day I tried the chat option on the site, no success, numerous times tried the \"contact me\" option, nothing, numerous emails later, no feedback, tried social media on Facebook and hellopeter, reference SM210133, presented with \"a consultant from our mobile team will be in contact with you...\" which was on the 8th, still no feedback received, today is 16th!<br> <br> 3 emails later and still no feedback from HP at Telkom email address?<br> <br> So what is my options here, 9 days later and no feedback received, not from Telkom or social media or hellopeter at Telkom?<br> <br> I want this deal cancelled seeing that customer service is clearly non-existent at Telkom, want proof that debit order WILL NOT BE processed and want a valid excuse on why no feedback was received!!<br> <br> Next step will be ombudsman, easy as that!<br> "