COMPLAINT NOT TAKEN SERIOUSLY!!!! FIX MY BILL!!!!

I have already logged a complaint about this issue and received a reply from Telkom with the complaint ref: AI ********** and informed someone will contact me...... ITS BEEN MORE THAN A MONTH..... are your phones not working? pathetic customer service! anyhooooooo my bill amount was wrong BECAUSE OF YOUR ERROR OF DEBITING MY ACCOUNT EARLIER THAN YOU WERE SUPPOSED TO WHICH THEN CAUSED AN UNPAID DEBIT ORDER FEE ON MY BANK ACCOUNT AND A MESS UP ON MY BILL. I PAID MORE THAN USUAL AS I NOTICED I NEVER RECEIVED MY CONTRACT DISCOUNT I GET EVERY MONTH. CAN YOU FIX THIS? CAN SOMEONE CALL ME? EMAIL ME? SEND A SMOKE SIGNAL? ANYTHING? WILL I HAVE THE SAME ISSUE THIS MONTH? ANY ANSWERS? ANYONE THERE? FIX THIS PLEASE, YOU REALLY CANT AFFORD TO LOSE ANY MORE CLIENTS.