Complaint - no response

In November 2017 I was informed that my telkom fixed line will have to migrate to a wireless phone as telkom can no longer provide fixed line services in my area. I have called the call centre several times and even went to a Telkom store to get a response or feedback. Every time they explain to me that Telkom made a mistake regarding an upfront payment requirement that is not needed here and nothing can happen until the mistake is rectify, but my query will be escalated. Three months later, it is still that same explanation. I have requested that somebody call me back - this does not happen!!!!!!