Complaint lack of knowledge and incompetence in dealing with my billing query

Good day

I am writing this email with the greatest disappointment in the appauling service received since I installed Telkom Fibre. My customer number is ***

I got a month free Open Serve special and was informed that it would end after one month, it indeed did end and someone was dispatched to come and finalize the deal and provided me with information that I agreed to pay r299.00 monthly. I got the connection in July 2022.

For numerous times, I have visited the Maponya mall branch in order to rectify the matter of me being charged r369.00 and to make matters worse I didn't receive an involved resulting in me being charged late payment fees.

I called your billing department numerous times, spoke to an agent in November asking that the supervisor Moses Mokhethi to contact me as I am not receiving any joy from speaking to agents.

On the 30th December 2022 time, 16h30. I spoke to another agent again named Sibusile Ngobese who was utterly rude, unempathetic and very to say the least. She blatantly refused to get me a supervisor and again Moses Mokhethi's name was mentioned and she said he was on leave. I asked her what options I have and I was referred to sales.

I am deeply annoyed and want to know what will be done to rectify the mistake, I expect a call back, a refund and an apology for the bad service.

My contact number is ***, email ***

Regards, Desiree Rannoko Error Icon Address not found Your message wasn't delivered to *** because the address couldn't be found, or is unable to receive mail. The response from the remote server was: 550 #5.1.0 Address rejected.

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