Complaint, Incompetence and poor service

Complaint.

I am beyond disappointed with the service I received from Telkom, you can't even speak to management cause they are not available. Mr Serame Taukobong I am wondering if you know what is happening in your company under your leadership. The poor service one is getting is appalling.

I have been following up on my query with you since 7 June 2023 spoke to Kwanele Ximba who said I must send her an email with all the correspondence between myself and Mondo which i did i was promised feedback in 72 hours which did not happen.

19 June I spoke to Mareek who said she will send an email to her supervisor regarding my query never received any feedback, 3 July i spoke to Nthabiseng Makena who actually logged a case ***7 no feedback was received to my surprise when I called on the 2nd Aug I was told the case was closed.

2nd Aug spoke to Oleta Ndlovu who said I must send her an email with my statement and she will escalate to the billing department and copy me, I did exactly that and guess what nothing was done she did not even send that email.

This shows how much Telkom, the management, and the agents don't value their customers. I can't believe that I need to beg you for the money that you debited without my consent if this is not resolved I will be taking this matter to the ombudsman this is unacceptable and I refuse to tolerate this any further.