Complaint, I'm also being ignored by a manager Mkwanrle who was supposed to call 2 days ago

From: Mfundo Cele <***> Date: Sun, Aug 23, 2020, 08:23 Subject: Re: For your attention Complaint To: <***>

This is not acceptable, I will be taking this matter to hello Peter because you obviously not taking me seriously.

On Fri, Aug 21, 2020, 14:03 Mfundo Cele <***> wrote: Good Day, Mkhwane

Hope all is well, I called and spoke with one of your call centre agents, wanting to follow up on a call back I was promised by Thabile who was very nice to me, (regarding an expired contract which I'm still paying data on to be upgraded) I wanted the fellow rude agent who took call to check and advise why I did not get the call and if she can re-send the email to upgrades so I can be contacted and take up the R99 contract I heard about and carry on with my life but she was rude to me and ended up redirecting me to back to the main line after holding on for 20 minutes, I held again for an additional 15 minutes, yes I did not cut the call, I then got through to one of your other consultants, who I explained story too and she explained that maybe she knew someone from upgrades (as you do not do lead referrals) that ended up not calling me which I understood, but my issue is the agent that re-directed me as if she was getting rid of me after asking her to check who I spoke to so we can have that person resend email. So I would like you to address this with that agent, I'm also working for service and I would be fired if I treat customers like how she was treating me trying to get rid of me when on top of that trying to bring more business to you.

Please update me soonest I don't want to go to hello Peter but with the level of service from that agent being this pathetic I might just need to, as I have now waisted an hour of my life which I will never get back because of her, if you don't know something you find out, you do no re-direct client to the main line as if it was a accident because I know for a fact she did it purposely.

Number : *** ID : ***

Call started at 12:50 lasted 47min.18secs, it's the second agent who was rude, the rest were fine,

I'm a client treat me like one.

Kind regards Mfundo Cele