Complaint - I feel ****med by Telkom

Good day, I bought Telkom prepaid landline airtime on the 10th of September 2018. I called Telkom three times already and still have not received my vouchers.

I spoke to one of the assistance and she had promised that they will send me an email with all my voucher pins but nothing happened. On the 11th I again called their customer service and spoke to another lady and I gave her all my three references for the airtime bought. She told me that the person dealing with issuing of voucher pins is not available and will only be at work around 16h00 , so I should receive a call then. To date I have not received any calls from Telkom consultants and no vouchers pins.

I bought airtime to the value of R230 as my landline will soon expire failure to load airtime.

This is so disappointing that I have to constantly follow Telkom prepaid with the voucher pins when my money has already been debited from my account.

Can someone assist with this matter urgently because it is now the fourth day since I bought the airtime. I am so not happy with the service :(. All this feel like I have been ****med by Telkom.