Complaint

Good day to whom it may concern, Please assist I got ****** on the 19/03/2026 on my way to work and lost my cellphone, and on Friday I went to telkom in Golden Acre in Cape town to do my sim swap and I only had my ID with me and they required proof of address as well but i did not have it with me and I went to the store again on 23/03/2026 I was told that sim swap is possible because the sim card Rica information was not matching my details I must buy a new sim card and contact customer care and at customer care I was told to go back to the store. I have been having that cellphone number since 2019 I got for free from one of the agents on the streets and I was never informed that I needed to RICA it. I am really in need of my number my everything is registered with it. Number in question *** Contact number: ***