Complaint

Good Day,

Trust all is well,

Would like to put in a formal complaint regarding poor service and staff that does not understand or know their responsibilities. Since yesterday 26 July I tried doing a follow up regarding my cancellation order below without any joy. 10210 says I need to dial 10213 and between the two none seems to know who must assist me. The problem continues when no one shows any empathy or goes the extra mile to find a solution. Today 27 July same poor service between 10210/10213 as me the Customer is treated like Telkom is doing my a favor.

My request is simple to provide me with a cancellation VC number and confirm that the line has been released in order for my new IPS to process my order. Nothing could be so simple instead of wasting my airtime and time. Telkom needs to train staff properly and teach them customer service and value to retain clients.

Will appreciate if someone can get back to be as the cancellation date was yesterday and see no reason why follow ups must be done from my side.

Thank you in advance

Regards Gary *** Dear Mr. Milton

We regret to see you cancelling your account with Telkom. Please note of the following:

* Cancellation Order Number ***A * Your Request to Cancel Telephone * Service TIN*** * Cancellation Effective 26/07/2021 * Order backdated : yes 23/06/2021 * Notes : customer request Kindly note that:

* It may take up to 2 months for the billing process to be completed after cancellation * A 30 days' notice period applies on all service cancellation * Where applicable, refund amount will be reflected as a CREDIT on your final account * Deposit will be offset against any outstanding amount * After you have received your final account and if any credit amounts is due to you, then please contact Telkom Billing on 10210 to arrange your refund. * (No refund or deposit repayment can take place until the final bill)

We value your business and trust that you will reconnect with us again in the near future.

For more information, please do not hesitate to call us on 10210 (Home) or 10217 (Business).

PLEASE DO NOT RESPOND DIRECTLY TO THIS EMAIL ADDRESS AS YOUR QUERY WILL NOT BE ATTENEDED TOO. FOR ANY FURTHER QUERIES PLEASE CONTACT 10210(RESIDENTIAL) OR 10217 (BUSINESS)